Azores Experiences

TERMS AND CONDITIONS

– Island Tours can be done by jeep (capacity 6 clients + guide/driver) or van (capacity 8 clients + guide/driver).

– Pick up and drop off at the accommodation is included in the price when the accommodation is in Horta. When the accommodation is not in Horta, an extra supplement per trip will apply.

– Full-day Island Tours include lunch at Campo dos Sabores or another local restaurant when it is closed (Wednesdays and public holidays). The restaurant offers a lunch buffet with homemade food, including a vegetarian dish.

– Lunch in other local restaurants: starter, main course, dessert, drink, coffee or tea.

– Dietary requirements on request no later than 72 hours before the tour.

– The tour itinerary may change slightly depending on weather conditions in order to offer better customer service.

– The visit to the Capelinhos Volcano Interpretation Centre will take place during its opening hours.

– In the event of a no-show, the full amount will be charged.

CANCELLATION POLICY

Cancellations can be made at any time, provided the company is notified in writing (via email or WhatsApp). You will receive a refund based on the following cancellation policy:

– Cancellations requested 7 days or more before the date of the activity, the client will receive a full refund of the amount paid.

– Cancellations requested between 4 and 6 days before the date of the activity, the customer will receive a 50% refund of the amount paid.

– Cancellations requested up to 72 hours before the date of the activity, the customer will not receive a refund.

No-shows resulting from cancelled or delayed flights will be eligible for a refund in accordance with our cancellation policy.